Terms of service

Last updated: September 2026

Overview

This website is operated by Lumavita Wellness, owned and operated by Lumavita Commerce Limited, a company registered in Hong Kong. Across the website, the terms “we”, “us”, and “our” refer to Lumavita Wellness.

By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy, Refund & Return Policy, and Shipping Policy, which are incorporated herein by reference.

These Terms apply to all users of the website.

If you do not agree to these Terms, you must not use our website or Services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

Online Store Terms

By using this website, you confirm that you are of legal age in your jurisdiction.

You agree not to use our products or services for any unlawful purpose or in violation of applicable laws.

You must not transmit malicious code or interfere with the operation or security of the website.

Violation of these Terms may lead to suspension or termination of access.

General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.

We may limit, reject, or cancel orders at our discretion, including where orders involve:

Suspected fraud
Unusual transaction patterns
Inaccurate or incomplete customer information
Payment authorization concerns
Resale or commercial distribution
Operational or fulfillment risks

Information may be transmitted across networks when necessary for processing.

Payment data is processed securely via third-party providers.

Accuracy of Information

We do not guarantee that all information on this website is complete, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time, including after an order has been placed.

Modifications to Products or Services

We reserve the right to modify or discontinue products or services at any time without notice.

We are not liable for any such modifications or discontinuations.

Products

Products may be available exclusively online and in limited quantities.

Product descriptions and images are supplied for informational purposes. Actual products may vary slightly.

We reserve the right to limit sales by customer, region, or jurisdiction where necessary.

Orders and Account Information

We reserve the right to refuse, review, or cancel any order.

We may ask for additional verification for fraud prevention or payment authorization.

Orders may be declined or cancelled where:

Payment cannot be verified
Customer information is inaccurate or incomplete
Unusual order patterns are detected
Pricing or inventory errors occur
Fulfillment is not feasible

Customers are responsible for providing accurate and complete information.

Payment Authorization

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payments are processed via third-party payment providers.

Transactions may be subject to:

Fraud screening
Authorization checks
Risk assessment procedures

We reserve the right to decline transactions that pose elevated risk or cannot be verified.

Shipping and Delivery

Shipping and delivery timelines are estimates and not guaranteed.

Delays may occur due to logistics providers, customs procedures, weather conditions, or other external factors beyond our control.

Customers are responsible for providing accurate shipping information.

Orders that fail delivery due to incorrect details may not be eligible for a refund.

If tracking confirms delivery, the order is considered delivered and fulfilled.

Delivery-related claims may be evaluated using carrier data and fraud-prevention systems.

Returns, Refunds and Cancellations

Returns, refunds, and cancellations are governed by our Refund & Return Policy.

We reserve the right to deny requests that do not comply with that policy, including cases involving:

Unauthorized returns
Used or damaged items
Incorrect customer information
Suspected fraud or abuse
Repeated or excessive claims

Third-Party Services

We may offer access to third-party services or tools.

These are provided “as is” and without warranties.

Use of such services is at your own risk.

Third-Party Links

We are not responsible for third-party websites or services linked from our website.

User Content

By submitting content to us, you grant us a non-exclusive, royalty-free right to use, reproduce, and distribute that content for business, marketing, customer support, or operational purposes.

We reserve the right to remove content that violates these Terms.

Personal Information

Personal information is processed in accordance with our Privacy Policy.

Disclaimer of Warranties

All products and services are provided “as is” and “as available”.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

Limitation of Liability

To the maximum extent permitted by law, Lumavita Wellness and Lumavita Commerce Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Lumavita Wellness and Lumavita Commerce Limited from claims arising from:

Violation of these Terms
Misuse of the website
Fraudulent or unlawful activity
Abuse of refund, return, or dispute processes

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

We reserve the right to suspend or terminate access to our Services when necessary to protect legal, operational, security, or payment-related interests.

Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on this website, constitute the entire agreement between you and us.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong SAR").

Any disputes arising out of or relating to these Terms, the website, products, services, or transactions conducted through Lumavita Wellness shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong SAR.